Expertise
Software Development and User Support
- Assists with the management of the client system to VMS system integration process
- Creation and management of the Functional Requirements Documentation (FRD)
- Responsible for the creation of the User Acceptance Testing Scripts and overseeing the UAT process with the client
- Provides Go-Live support for a designated period following the Go-Live date
Sales and Contract Management
- Assists with the creation of and finalization of MSP/VMS sales and marketing materials
- Assists with creation and editing of sales video content
- Assist with outlining the best practices to manage the contract process from A to Z, including but not limited to the redline process, negotiation process, addendum creation and execution, amendment creation and execution, oversees the management of the contract requirement compliance, and contract termination process
Implementation and Project Management
- Responsible for the creation and management of the MSP/VMS implementation project plan
- Oversees the total new customer and phased approach project management process, including but not limited to the initial phase, change management, and closing process
- Responsible for communicating with the client IT project team and software developers to review the client infrastructure and integration requirements
Program Management and System Training
- Responsible for partnering with the client to design the overall program management process, either with the support of an MSP or client managed program
- Partners with the client to review the overall need to strategize on the best approach for supplier management and communication
- Assists with the creation of and management of the system and program training documentation and digital content
- Assists with building best practices and the process on conducting end user training and program management team daily operations and system related tasks